FAQ

Why did I get a shipping confirmation for my digital order?:

These shipping emails are part of the Shopify store system that automatically sends out these confirmations. There is no way for us to disable it. Don’t worry, we are not going to be shipping your ebooks. :-)

 

How can I track my order?: 

Tracking information is available from the automated order confirmation email which was sent to you via the email address you provided at checkout.

 

Beware of processing times: 

Once your payment is verified and processed it can take 2-3 business days for your order to ship, excluding weekends and holidays. Once your order is shipped, you will receive an email notification with the shipping tracking number. 

 

No movement to tracking number: 

If your tracking number shows no movement within 5 business days please contact us ASAP via support@jbcantwell.com. Please be aware that due to COVID-19, there may be shipping delays within the USPS system which are out of our control.

 

Packaged Delivered But Not Received:

If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. We do not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

Refund policy on Digital Products (EBOOKS)

When a refund is requested for a digital product, there is no way for the customer to truly return the purchased item. It remains in their possession indefinitely. Therefore, our automatic software doesn't allow refunds on electronic products because they are delivered instantly to your email. There are absolutely no refunds on Ebook orders under any circumstances. If you have any other issues with your Ebook order, please contact support@jbcantwell.com .

 

Returns and Refunds on Physical Products (Paperbacks, Artwork, Journals):

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy: 

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase (a printout of your email confirmation is fine).
  • For returns, please email support@jbcantwell.com with the subject "Returns," and include your order number, name, and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

 

Shipping

Shipping destinations:

  • We ship both locally and worldwide.

 Shipping times:

  • We ship within 2-3 business days.
  • International orders take 15 business days to be delivered via USPS, and we ship within 2-3 business days.
  • Shipping time might vary depending on location.

 Shipping cost:

  • Orders over $50 will have free shipping (USA only).
  • Orders under $50 will be charged for shipping depending on your chosen delivery method (USA only). Full price will be displayed at checkout. 

Shipping Fees:

Shipping fees are non-refundable. If you refuse any shipments from J. B. Cantwell, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. 

If you need to return an item, please email us at support@jbcantwell.com.

 

Payments

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

***Note that an additional exchange fee may apply if your currency is other than US dollars.***

 

Order Placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods. We will ship your package within 2-3 business days.

 

Order Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for production and shipment as soon as they are placed. During this process we incur irreversible fees.

If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee.

If you cancel order after your order has been shipped, you will be assessed a 15% cancellation fee + $1.50 processing fee + Shipping & Handling fees.